XMark Functional Trainer Cable Machine

“I would have refused the delivery. The whole point of freight is that the items arrive in perfect condition because UPS isn’t sending some poor guy to have to haul absurdly heavy boxes on his own with only a dolly to help him. Everything that I have gotten freight arrived in perfect condition such as my GFT 100 functional trainer(still functions like new after a year of several times per week use) and Titan Adductor/Abductor(new, but works perfectly and not a plate eater like some budget plate loaded adductor/abductor machines are). Everything I have gotten that was very heavy and not freight arrived with some pre installed cosmetic damage, like minor gouges on the nameplate for my Monster rack.  From your photos though, it looks like your equipment left the factory with a lot of damage/improper manufacturing that goes beyond cosmetic. There may have been some scuffs in shipping, but some of that damage was probably there before they packaged it. Crushed bolts, mis-threaded bolt holes, a smith bar with a dangerous and bizarre slice through the weight sleeve. You aren’t the first person I have seen post about their C20 looking like ForceUSA has serious problems with quality control and manufacturing standards. I have seen even worse examples than yours, like a review where the pivot arms are extremely asymmetrical so bilateral movements can’t be done correctly.  Given they market themselves as premium and charge premium prices, but seem to have the level of quality control we used to see from Titan before they leveled themselves up, I would stay away from them.  Also, the crate ForceUSA used looks quite flimsy. The crate Titan sent my Hip Adductor/Abductor in was several times more robust than the box ForceUSA used. Titan’s crate had many metal clamps at every seam holding the crate together and tight foam preventing any possibility of shipping damage. Considering my unit was $1026 and the C20 is $6500, I would have thought their unit would at least match the quality of shipping materials that Titan used.”